FAQ

We answer questions frequently asked by customers.

Artie
Art scan
Giclee Print

FAQ of ART SCAN

In the new service, have you changed the standard resolution from 600dpi to 400dpi?

Yes. we changed the resolution to 400dpi.
Based on our experience so far, a large number of customers have sent comments saying:

600dpi is too heavy and takes time to open
a resolution that high is unnecessary, so would be willing to pay extra for 300dpi.

Therefore, we have set the standard resolution for our new service to 400dpi. Even with our high-definition print production, we use it at around 300dpi.In addition, since the new scanner is capable of up to 800dpi, we will prepare 600dpi or 800dpi data as paid options if requested.

In the new service, do you provide color-corrected data as a standard service?

Yes.
We have provided raw data as standard before, but many customers said that it was difficult to make corrections by themselves, so in many cases we have added color-corrected data for an additional fee. Therefore, we have decided to provide simplified color-corrected data as a standard as part of the new service.

Due to the improved scanning accuracy, it has made it possible to perform better scanning quality than before. Even in our high-definition print production, we use the simplified color-corrected data as a starting point. However, the color-corrected data does not cover all uses. Although it is sufficient for uses such as advertisements, posters, and websites, we recommend color proofing when printing. In addition, raw data is necessary, we can provide it as a paid option.

What are the other benefits for the new service?

Three-dimensional objects can now be scanned. Thickness up to 50mm is possible. Please see the scan page for some samples.

Sample page

What is the maximum size and thickness for scanning?: Scanning up to 840mm x 1100mm is possible. The thickness can be up to 100mm (10cm).
However, the size of the scan table is 840mm x 600mm, so if it exceeds the table size, we will need to scan the work multiple times and join the data together. In addition to the scanning fee, a separate connection process fee (from 1,500 yen) will be charged, so please check the estimate.

I have some small artworks, but can you scan them together to reduce the cost?: If the difference in thickness of artworks is within 5 mm, up to 4 artworks can be scanned simultaneously within the range of the scan table size (840 x 600 mm). There will be an additional ¥1,500/work after the second artwork. For example, if we scan 3 items at the same time, it will be 12,500 yen (excluding tax). (Breakdown: Basic handling fee ¥2,500 + scan fee for 1st item ¥7,000 + 2nd item ¥1,500 + 3rd item ¥1,500 = ¥12,500)

What is the data format and how can I receive the data?: As soon as it is completed, it will be sent via the Internet data transfer service.
The data will be provided as AdobeRGB, TIFF format, original size 400dpi, and we will deliver simple color-corrected data. This AdobeRGB has the widest color gamut in modern technology and can be used for a variety of purposes.
Our printing is done in an environment where consistent color management is controlled, from scanning to monitoring and until the output printer in this AdobeRGB.
However, general offset printing such as posters and flyers uses CMYK data with different color gamuts, so it is necessary to convert them when printing.
We recommend not to do the conversion yourself and leave it to a printing company.

The surface of the original is very delicate, and I am worried about it being damaged during the scanning.: Please be assured that the surface of the original will not be touched when scanning.

I cannot bring the artwork in directly because I am far away. Do you accept artwork via mail?: We also accept requests by mail, but please note the following points.
*The all shipping fees will be paid by the customer.
*We will reuse the packaging in which it was shipped and return it to the customer.
*Please use protective tape, etc., so that the packing material is not damaged when we open it.
*Please be aware that any damage caused during its transfer will not be covered by our company.
*Saturdays, Sundays, and holidays are closed, so please make arrangements for delivery on weekdays.

Do I need an appointment when I drop off the artworks?: . When submitting original works, our available times are as follows:
*Monday to Friday 10:30 am to 12:00 pm, and 2:00 pm to 5:30 pm (closed on weekends and holidays)
Please cooperate by making an appointment in advance during the above business hours.

Can I bring the original drawings and have them scanned while waiting?: This is possible, but there are additional conditions and express charges.
Normal scanning is set to operate in between our normal operations such as printing. This allows us to keep the scanning prices low.
The current standard delivery time is 2 days from receiving the items. For example, if we recieve items on Monday, it will be done on Wednesday.
However, if you are in a hurry, it is possible to finish the next day or the same day for an additional 20% charge for the next day and additional 40% for the same day. However, in the case of the same day, we need to recieve the artworks by 11 a.m. and will finish after 3:00 p.m.

FAQ of Artie

What are your business days/hours and holidays?: Business days: Monday-Friday
Business hours: 8:00-17:00
Regular holidays: Saturdays, Sundays and national holidays

Do I need to make an appointment in advance?: The person in charge may not be available when you come, so we would appreciate it if you make an appointment by email or phone beforehand. As for scanning and printing (output), delivery will be done after we receive the original material and data.

I’d like to visit by car, but do you have a parking area?: There are 17 parking spaces to the left of Artie and There is also another pay parking area at the back with room for 7 vehicles.

Can anybody use Artie services?: Artie's services are dedicated to transactions with agencies and artists. Collectors and other ordinary people may not generally use our services. But if ordinary people have their own works, then they are considered artists. If you come to us with your own works for scanning and duplication, we will accept them. For agencies, if the work is not your own, we need to confirm that our work has the permission of the copyright holder. This rule also applies to scanning.

FAQ of ARCHIVAL

What is the standard delivery time after I send my work?: It will depend on the number of works, but it usually takes at least a week until the print for initial color proofreading/correction is ready, and then one week from the time the color is approved until the time of delivery. If you ask to change the colors, it may take another week depending on the level of difficulty and number of works.

Can you print just one piece?: Yes, we can take on the printing of just one piece. However, the printing price will be about 20% higher than when two or more pieces are printed. Further, we charge a basic fee of at least ¥2,500 per request. So we recommend that you request the printing of multiple pieces in a single order.

I have data and film; do I have to send the original material?: We naturally need the data and film in order to print. However, it would be of better quality and faster, and ultimately cheaper, if you scan it from the original material. In case of film and data only, there is no color target and the number of color proofreading processes will increase, which could then lead to more time and higher cost.

Can you print on any material?: We can print on any material, basically, but there will be limits in regards to thickness and size. When inquiring with us, we would appreciate it if you could attach details on such matters as size and characteristics of your desired materials.

Do you know for how much a printed work can be sold?: We cannot categorically say since it varies per case. However, we can help you based on our experience thus far. We will explain this to you in detail when you come to our studio.

Can you accommodate framed pictures?: We can frame a picture as long as we adopt the framed picture design that is original to Artie. It will be a simple masterpiece customized for printing that values long-term storage quality. However, if you wish for different variants, we recommend you go to a specialty shop.